Support
Help & Support
Find answers below or contact us directly. For the fastest response, create a ticket in the app.
In-app ticket
Profile → Settings → Help & Support → Create Ticket
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FAQ
Common questions
Tap a question to expand the answer.
Install Sainex and sign up with your phone or email. Accept the Terms and Privacy Policy to continue.
Open Wallet → Deposit, then follow the Selcom mobile money prompts on your device.
KYC is required for compliance and account security. Complete Account Verification in the app before withdrawing funds.
Go to Profile → Settings → Help & Support → Create Ticket. Our team will respond through the app.
Use Settings in the app or email support for assistance with account deletion.